Last updated: April 9, 2026
Plans Changed? No Worries
We understand that project requirements change. Here's how we handle project cancellations and refunds to ensure transparency and fairness.
Cancellation by You (Client)
Before Project Commencement
- Within 7 days of signing agreement: You can cancel with full refund of advance payment (if any).
- Between 7-30 days: A 20% cancellation fee applies to advance payment; remaining amount refunded.
- After 30 days or after work begins: Only the completed portion is charged; remaining advance is refunded based on deliverables completed.
During Project Execution
If you wish to pause or cancel mid-project, you only pay for the completed deliverables and resources already allocated. Any unused portion of advance payment will be refunded.
Cancellation by CoreBit Flow
In rare cases, we may need to cancel or reschedule a project due to:
- Team unavailability due to unforeseen circumstances
- Client non-compliance with project requirements or scope
- Force majeure events beyond our reasonable control
If we cancel, we will:
- Notify you immediately with written explanation
- Provide a transition plan and hand over completed work
- Refund all advance payments for unstarted milestones in full
Refund Eligibility
You may be eligible for a full or partial refund in the following situations:
- You cancel within 7 days of project initiation
- CoreBit Flow cancels due to circumstances beyond your control
- Deliverables do not meet agreed specifications (reported within 10 business days of delivery)
- Project scope changes significantly after agreement and both parties mutually agree to cancel
Refund Process
To request a refund:
- Contact us via WhatsApp at +91-8778789990 or email at Getinfo@corebitflow.online
- Provide your project reference and detailed reason for the refund request
- Our team will review and respond within 5 business days
Refund Timeline
- UPI / Online payments: Refunds processed within 5–7 business days to the original payment method
- Bank transfer: Refunds processed within 7–10 business days after approval
- Cheque payments: Handled on case-by-case basis via bank transfer
Dissatisfaction with Deliverables
If project deliverables do not meet the agreed specifications:
- During development: Report issues immediately via the project portal or WhatsApp so our team can address them
- After delivery: Submit detailed feedback within 10 business days with specific issues. We will investigate and provide either corrections or a partial project refund based on severity
We are committed to delivering quality solutions and will work to resolve any concerns.
Non-Refundable Situations
Refunds may not be provided in the following cases:
- Project cancelled by client after substantial work completion (more than 60% delivered)
- Dissatisfaction reported more than 10 business days after delivery
- Issues caused by client-provided data, infrastructure, or third-party services beyond our control
- Client modifications to project scope after initial sign-off
Contact
For cancellation or refund inquiries, contact us: